Precautionary Boil Water Advisory Lifted

Precautionary Boil Water Advisory Lifted | November 10, 2026 at 12:20PM

The City of Statesville has lifted the precautionary boil water advisory issued on November 9, 2026, following a water main break near the US-21 Third Creek crossing.

Water quality testing has been completed, and all results were satisfactory. The North Carolina Department of Environmental Quality (DEQ) has concurred with lifting the advisory.

Residents in the previously affected areas may now resume normal water use. Boiling water before consumption is no longer necessary.

The City of Statesville appreciates residents' patience and understanding during the advisory.

Precautionary Boil Water Advisory Issued Following Water Main Break | November 9, 2026 at 2PM

The City of Statesville has issued a precautionary boil water advisory for certain areas affected by today's significant water main break. Read more here.

Due to periods of low or no water pressure, there is an increased potential for bacteria to enter the water distribution system. As a precaution, residents in the affected areas are advised to boil water before consumption once water service is restored.

The following areas are under the boil water advisory:

• 2086–2304 Shelton Avenue
• Hill Haven Road
• Hidden Lakes Subdivision
• Beaver Creek Subdivision
• Giant Oak Subdivision, Phases 1 and 2
• Wallace Springs Road

What Residents Need to Know

Residents in the affected areas should bring water to a vigorous boil for one minute before using it for drinking, making ice, brushing teeth, washing dishes, or preparing food. Bottled water may also be used.

Water customers are also strongly encouraged to conserve water whenever possible.

The boil water advisory will remain in effect until further notice. The City of Statesville will provide an update when the advisory has been lifted.

The City appreciates residents' patience and understanding as crews continue working to fully restore water service.

Residents are encouraged to monitor www.statesvillenc.net and the City's Facebook page for the latest updates.

View the full Boil Water Advisory here

View our Boil Water Advisory Map for affected areas here

Frequently Asked Questions

Can I shower or take a bath?

Yes. Showering and bathing are generally safe during a precautionary boil water advisory. However, avoid swallowing the water. Extra care should be taken when bathing infants and young children. Sponge baths are recommended for young children to reduce the risk of swallowing water.

Can I wash clothes?

Yes. You can continue washing clothes as usual during a boil water advisory.

Can I wash dishes or use my dishwasher?

Dishwashers may be used if they have a sanitizing cycle or reach at least 150°F during the final rinse.

If washing dishes by hand, wash and rinse them as usual, then sanitize them using an appropriate unscented household bleach solution following CDC guidance. Allow dishes to air dry completely.

Can I use water from my refrigerator or ice maker?

No. Do not use water or ice from refrigerator dispensers connected to the water system while the advisory is in effect. Use bottled or properly boiled water instead. Discard ice made during the advisory.

Does my water filter make the water safe to drink?

Not necessarily. Most household water filters are not designed to remove all potentially harmful bacteria. Water should still be boiled for one minute before consumption, even if it has passed through a filter.

Can my pets drink tap water?

Pets should be given bottled water or boiled water that has cooled until the advisory is lifted.

Why is my water discolored?

Water service interruptions can stir up sediment in the water lines, causing temporary discoloration. If you notice discolored water, run cold water from your bathtub faucet for approximately five minutes, or until the water runs clear.

If the discoloration continues or you experience other water service issues, contact the City's Water/Sewer Maintenance Division at 704-878-3417 during regular business hours or Statesville Police Department Dispatch at 704-878-3406 after hours.

Remember: Even if your water appears clear, residents in affected areas should continue following the boil water advisory until it has been lifted.

Visit the CDC for more information about a Boil Advisory.