City of Statesville Customer Service Office Delayed Opening on November 5, 2026

The City of Statesville Customer Service Office will have a delayed opening on Thursday, November 5, 2026, due to scheduled staff training. In-person customer service and payment collections will begin at 10 a.m. on this day.

Customers can still make payments using one of the following convenient options:

• Drop Box: Located outside the Customer Service Office (no cash, please).
• Phone: Call 704-878-3564 to pay 24/7 using the automated phone system.
• Online: Visit www.statesvillenc.net/pay.
• Mail: Send payments to:
• First Citizens Bank
• Lockbox 96277
• 6125 Lakeview Road, Suite 800
• Charlotte, NC 28269

We appreciate your patience and understanding as our Customer Service team participates in ongoing training to better serve our customers.