Piedmont HealthCare’s Urgent Care Improves Workflow Offering Shorter Wait Times for Patients

Piedmont HealthCare is thrilled to announce several innovative advancements to our Urgent Care facility at our Statesville location. Our administrative team has studied closely Urgent Care operations and the areas in which we can improve to provide the “ideal” urgent care experience. Providing quality care delivered efficiently at an affordable rate. Urgent Care has implemented a new streamlined workflow designed to eliminate administrative burdens and decrease wait times.

 Now when patients visit the Statesville Urgent Care office, they can expect their symptoms to be initially assessed by a nurse and prioritized based on severity.  This will allow Urgent Care staff to assess if the patient needs to be swabbed or have imaging ordered at the beginning of their visit, allowing providers to have their results by the time a patient reaches their exam room. By increasing staff presence, prompt initial assessment, and increased testing capabilities through integrated vital machines, patients can receive care at quicker rates, reducing wait times.

 “We discovered patients were waiting too long. We found this unacceptable and contradictory to the standard of care we hold ourselves accountable to here at Urgent Care”. Says Dr. Robert Kimball, Medical Director of PHC Urgent Care and Express Care. “By creating more efficient processes and investing in innovative technology we have created a new workflow that gets patients in and out quicker than ever”.

 Along with a new streamlined workflow, Urgent Care will continue to have at least three on-site providers as well as access to on-site imaging including X-Ray, CT, MRI, Bone Density, Mammography, and Ultrasound.  Additionally, Piedmont HealthCare is proud to offer our Urgent Care patients high-quality affordable care that is billed as a primary care co-payment.

 This community has trusted PHC Urgent Care for providing quality care to thousands of patients for more than 20 years. We take that responsibility incredibly seriously and vow to continue to provide continuous improvement and personalized care to this community. Piedmont HealthCare Urgent Care is located at 700 Sullivan Rd. Statesville, NC 28677. Their doors are open 7 days a week Monday through Friday 8:00 am – 7:30 pm and Saturday and Sunday 9:00 am-5:00 pm. For more information contact 704-924-9111 or visit https://piedmonthealthcare.com/location/phc-statesville-urgent-care/.