Public Notice: Smarter Service is on the Way. Are We Connected?

Once the new system goes live, you can expect:

• A real-time power outage map
• Text notifications with outage details and restoration updates
• Faster, more transparent communication

But before we launch, we need your help! Step 1 starts now. We need your current phone number and email address to ensure you receive alerts and updates.

This applies to City of Statesville electric utility customers only.

How to update your contact info:

• Visit www.statesvillenc.net and click “Update My Info” under Quick Links. You’ll need your utility billing number to complete the form.
• Call Customer Service at 704-878-3564 and select Option 7.
• Update your information in person when you visit Customer Service to pay your bill.

Update your information today so you’re ready for Fall 2025! This is just the beginning of a smarter, more connected future with Statesville Public Power.